1. What materials are used in Luna Luxe jewelry?

Answer: Luna Luxe jewelry is crafted from high-quality materials, including 925 sterling silver, rose gold, gold vermeil, and ethically sourced diamonds and gemstones. Each piece is designed to ensure both beauty and durability.

2. How should I care for my Luna Luxe jewelry?

Answer: To maintain the beauty of your jewelry, store it in a dry place away from direct sunlight. Clean your pieces with a soft, lint-free cloth after wearing and avoid exposure to harsh chemicals or excessive moisture.

3. Do you offer customization options?

Answer: Yes! We offer customization options for select pieces. Please contact our customer service team for more information on how to create a personalized piece that reflects your unique style.

4. What is your return policy?

Answer: We accept returns within 30 days of purchase, provided the items are unworn and in their original packaging. Customized or engraved items are final sale. For detailed return instructions, please refer to our Return Policy page.

5. How can I find my ring size?

Answer: To find your ring size, you can use a ring sizing chart available on our website or visit a local jeweler for an accurate measurement. If you order the wrong size, we offer resizing services for a nominal fee.

6. Do you offer gift wrapping or special packaging?

Answer: Yes, all purchases from Luna Luxe come beautifully packaged, making them perfect for gifting. For an additional touch, you can select our premium gift wrapping option at checkout.

7. Are your diamonds ethically sourced?

Answer: Absolutely. We are committed to sourcing our diamonds and gemstones from suppliers who adhere to ethical practices and are compliant with the Kimberley Process, ensuring that all stones are conflict-free.

8. What shipping options do you offer?

Answer: We offer a variety of shipping options, including standard, expedited, and international shipping. Free standard shipping is available on all orders over a certain amount. For detailed shipping information, please visit our Shipping Policy page.

9. How can I track my order?

Answer: Once your order is shipped, you will receive a confirmation email with tracking information. You can also track your order status through your account on our website.

10. Do you have a warranty on your jewelry?

Answer: Yes, we offer a warranty on all our jewelry against manufacturing defects for a period of one year from the date of purchase. This warranty does not cover damage due to normal wear and tear or improper care.